Online check-in
Where possible, check in online to avoid face-to-face contact at the airport.
You are strongly encouraged to check in baggage to the aircraft hold and minimise any hand baggage. This will speed up boarding and disembarking and minimise the risk of transmission.
Arriving at the airport
Enter the airport on your own, if you are confident enough, unless you are flying with members of your household or support bubble, where relevant. You must wear a face covering in enclosed areas of airports in England unless you are aged under 11 years or you have an illness or impairment which prohibits you from wearing your mask safely. You must wear a face covering in all areas of airports in Scotland. You may be asked to wear a face covering in airports in Northern Ireland and Wales.
At check-in
Where possible, avoid touching surfaces in the airport. Wash your hands for at least 20 seconds after using self-service check-in, luggage trollies and other frequently touched surfaces.
Depending on the airport you fly from and where you are flying to, you may need to have your temperature checked before flying.
At the departure lounge/ terminal airside area/ arrival areas
Avoid walking around the airport and mixing with people that you do not normally meet. In shops at the airport, wear a face covering, follow social distancing measures and, where possible, pay by contactless card.
On board the aircraft
Your airline will advise you on measures in place for your flight. In England and Scotland passengers must wear a face covering on board aircraft unless you are exempt from this.
You can remove your face covering to:
- communicate with someone who relies on lip reading
- avoid harm or injury
- take medication
- eat or drink, if reasonably necessary
During the flight, you should:
- remain seated as much as possible
- follow instructions and guidance from the crew
- use contactless payment where possible
- be aware there is likely to be a reduced food and drink service
- make the cabin crew aware if you become ill
On arrival in the UK
On arriving in the UK, you must comply with border and immigration requirements.
You will need to show the QR code received following the completion of your Passenger Locator form on arrival at the UK border, either by printing a copy, or showing it on your phone. You may also need to show proof of a negative Covid test, depending on where you have travelled from.
Finding your driver
Please remember to switch your phone on and make sure it is charged up so we can contact you.
Leave the airport as quickly as possible. Access to the terminal is limited to passengers, crew members and staff. Your Bright World Driver will be waiting for you with a yellow Bright World board. Call their number if you can't find them and if they don't answer call the Bright World emergency number you will have with you.